FAQ & Size Guide

01

Sizing

Where do the sizes on a product page come from?

Straight from that product's own specification. When a listing states its sizes in the description, we read that list and turn it into the selectable buttons above the Add to bag button. Nothing is invented and nothing is padded — if only four sizes exist, only four appear. Where a style is stock-controlled by size in our system, those saved sizes are shown instead.

How do I read a men's size run?

Two kinds appear on the men's line.

AlphaTops, knitwear, outerwear

Lettered sizing, smallest to largest. If you sit between two sizes on a boxy or oversized cut, take the smaller one; on a slim cut, take the larger.

XSSMLXLXXL3XL

WaistTrousers, denim, chinos

The number is the waist in inches. Where a style also carries a leg length you will see it written as waist × inseam, so 32×30 means a 32-inch waist with a 30-inch inside leg.

2830323436384032×30

How does boys' sizing work?

Boyswear is graded by age rather than letters. Infant sizes run in months and older sizes in years, and the exact bands vary by style because different makers grade differently — which is why we show each product's own bands rather than one house chart.

AgeBoyswear

Age bands are a starting point, not a promise about a particular child. Where a listing gives chest and length measurements, measure a garment your child already wears well and compare against those numbers.

0–3 Months3–6 Months6–12 Months12–18 Months1–2 Years2–3 Years3–4 Years5–6 Years7–8 Years9–10 Years11–12 Years

What does Free Size mean?

Some accessories and a few relaxed styles are made in one size only. When a listing says Free Size or One Size, that is the single size available and no other option exists for it.

The size I want is not selectable. What now?

It is not made in that size, or it is not in stock for this style. Message us with the product name and the size you are after and we will tell you whether it is due back or point you at the closest fit in the same line.

02

Shipping & delivery

What does shipping cost?

Nothing. Shipping is free on every order to every serviceable address in India, with no minimum spend and no surcharge for cash on delivery.

How long will my parcel take?

Orders are packed and handed to the courier within 24 hours of being placed. Delivery then takes 5–9 business days for most Indian addresses. Remote pincodes, hill states and island territories can add 2–4 days. Full detail is on the shipping policy page.

How do I know if you deliver to my pincode?

Enter your six-digit pincode at checkout. It is checked against the selected state as you type, and you will be told immediately if it does not look serviceable. Indian pincodes never begin with 0, so a leading zero is always rejected.

How do I track my order?

Use order tracking with the reference from your confirmation email, or open your orders and look everything up with your email address or mobile number. Once the parcel ships, the courier name, AWB number and a live tracking link appear there.

Do you ship outside India?

Not at present. We deliver only within India.

03

Returns & garment care

What is the returns window?

Seven days from delivery. The garment must be unworn and unwashed with all original tags still attached. Once your return reaches us and passes a quick check, the refund goes back to the original payment method within 7–10 business days. Read the full terms on the refund policy page.

Can I exchange for a different size?

Yes, subject to the replacement size being in stock. Raise it through contact us within the seven-day window with your order reference and the size you need. If the size has sold through we will refund instead.

What if the item is damaged or wrong?

Tell us within 48 hours of delivery and include photographs of the item and the packaging. Damaged, defective or incorrectly shipped goods are collected and replaced or refunded in full at our cost.

How should I wash and care for these clothes?

General guidance across both lines — always follow the care label on the garment itself where it differs.

Wash cold and separately for the first few washes, especially darks and denim.
Turn printed garments inside out before washing, and iron on the reverse.
Skip bleach and harsh detergents. They break down cotton fibres and dull prints.
Tumble dry low or line-dry in shade. Direct sun fades colour fast.
Boyswear takes a beating — a cool wash and a gentle cycle will keep shape far longer than a hot one.

04

Payments & pricing

How can I pay?

UPI through any app — Google Pay, PhonePe, Paytm, BHIM and the rest — or cash on delivery. UPI payments are handled by our payment gateway; we never see or store your card or UPI credentials.

Is GST included in the price?

Yes. Every price on the site is inclusive of GST and shipping. The amount shown at checkout is the final amount payable, and a GST invoice is issued with the order.

My payment failed but money left my account.

Failed UPI transactions are auto-reversed by your bank, usually within 3–5 business days. If it has not come back by then, send us the order reference and your UPI transaction ID and we will chase it with the gateway.

05

About us

Where are you based?

SLAYZE ENTERPRISES One Person Company (OPC) is registered at 3RD, H9-366, Vardhman Cooperate Plaza, Mall Road, RDDK Best Plaza, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034., GSTIN 07ABPCS1719K2ZV. We are an Indian company selling only within India, and all orders are governed by Indian law.

What exactly do you sell?

Ready-to-wear apparel for men and boys — t-shirts, shirts, knitwear, sweatshirts, trousers, denim and combo packs. Everything listed is stocked and dispatched by us; this is not a marketplace with third-party sellers.

Something has gone wrong and support has not fixed it.

Escalate to our grievance officer. The route, the contact details and the response timelines are set out on the grievance redressal page.

06

Bulk & B2B

Do you take bulk or corporate orders?

Yes — school and club kits, staff uniforms, event tees and similar volume orders for men's and boys' apparel. Write to us with the styles, the size split you need and the quantity, and we will confirm availability, pricing and a delivery date. Bulk orders are quoted individually; standard retail prices and the seven-day return window do not apply to them.

Can I resell your stock?

Retail orders placed on this site are for personal use. For reseller or distribution enquiries, contact us directly and we will discuss terms.

FAQ