If support has not fixed it, this is the route above them. Published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
A named officer is responsible for receiving and resolving complaints about anything bought from or done on this website.
Complaints may be sent in English or Hindi. There is no fee for filing one.
Take it one rung at a time — most complaints are closed at the first.
Write to customer support with your order reference. Nearly everything — tracking, size swaps, refund status — is settled here.
Unresolved after support, or unhappy with the outcome? Escalate to the officer named above, quoting the earlier ticket.
If we still have not resolved it, the National Consumer Helpline and the consumer commissions remain open to you.
Email the Grievance Officer at the address above with the subject line “Grievance – [your order reference]”, and include:
Complete information at the first attempt is the single biggest factor in how fast this closes. A complaint may also be sent by post to the registered address above.
| Stage | We commit to |
|---|---|
| Acknowledgement | Within 48 hours of receiving the complaint |
| Resolution | Within 15 days, or sooner where a refund or replacement is due |
| Unlawful or infringing content | Removed or disabled within 36 hours of a valid notice |
| Data protection request | Within 30 days under the DPDP Act, 2023 |
| Approved refund | Credited within 5–7 business days of approval |
Every grievance is logged with a unique reference, and we tell you the outcome in writing along with the reasons for it.
Nothing here limits your rights. You may approach the National Consumer Helpline on 1915 or through the government's consumer grievance portal, or file before the appropriate District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
For a data protection complaint we have not resolved, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Slaayze is a single-seller store. SLAYZE ENTERPRISES One Person Company (OPC), One Person Company (OPC) incorporated in India, is the seller of record for every product listed and is directly answerable for it. There are no third-party sellers on this website.
Governed by the laws of India; disputes subject to the courts at New Delhi. See also the terms, refund policy and privacy policy.